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A Note From Our Founder

Deep Shah, Founder of Everlasting

Dear Everlasting Family,

First, from the bottom of my heart, thank you. This Rakshabandhan, your love overwhelmed us in the most beautiful way. We went from our usual 500 orders a day to over 5,000 orders a day. That's 10x our normal volume. We were not prepared for this, and I take full responsibility.

In the middle of this rush, our laser cutting machine broke down, bringing production to a halt at the worst possible time. What followed was the hardest week this team has ever faced.

Our team, every single person in support, operations, accounts, and packing, has been working until 5 AM every night for the past 8 days straight. Every Sunday has been a working day. Nobody has taken a break. Not because I asked them to, but because they care about getting your gifts to you as much as you do. I've never been more proud of them, and never more sorry that it still wasn't enough.

We even stopped accepting new orders after August 16th so we could focus entirely on fulfilling the ones you'd already placed with trust in us. Our email replies have been delayed because the same people who answer your emails are the ones packing your orders at 3 AM.

I know some of you missed gifting your sister on Rakshabandhan because of us. That breaks my heart. A rakhi gift delayed is a moment lost, and no apology can undo that. But I want you to know: we see every single order, every single message, and we are not resting until every one of you is taken care of.

We've been building Everlasting since 2019 with one simple promise: to be a brand you can trust. We failed that promise this time. I sincerely apologise.

Here's what we're doing to make it right:

💜 Orders not delivered during Rakshabandhan are eligible for a full refund or store credit valid for one year, case to case. You don't need to fight for it. Just write to us.

💜 Every single pending order is being shipped on priority. No order will be left behind.

💜 We are here. We are reading every email. We will respond, it's just taking longer than usual right now.

Track Your Order:

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Still have questions? Email us at

care@everlasting.shop

Current response time: 3 working days. We appreciate your patience. 💜